Cancellation Policy

Last Updated: 08 September 2026

At ClothAura, we understand that customers may sometimes need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how the cancellation process works.

1. Order Cancellation

Customers may request cancellation of an order before the order has been shipped.

To request cancellation, customers should contact our support team as soon as possible after placing the order.

Once an order has been shipped, cancellation may no longer be possible.

2. How to Request Cancellation

To request an order cancellation, contact us using the details below:

Email: Support@clothaura.com
Phone: +91 74287 30894
Support Hours: 9:00 AM to 6:00 PM, Monday to Saturday

Please provide:

Order number
Customer name
Phone number used for the order
Reason for cancellation, if applicable

Providing the correct order details helps us process the cancellation request efficiently.

3. Cancellation of Prepaid Orders

If a prepaid order is successfully cancelled before shipment, the applicable refund will be processed according to our Return, Replacement & Refund Policy.

The time required for the refund to appear in the customer's account may vary depending on the payment method or financial institution.

4. Cancellation of COD Orders

For Cash on Delivery orders, customers may request cancellation before the order is shipped.

If the COD order has already been shipped, cancellation may no longer be possible. Customers should contact our support team as soon as possible if they no longer wish to receive the order.

5. Cancellation Due to Product Availability

In some situations, an order may need to be cancelled by ClothAura if the ordered product becomes unavailable or cannot be fulfilled.

In such cases, we will contact the customer and provide an appropriate resolution. For prepaid orders, any applicable refund will be processed according to the applicable refund process.

6. After Shipment

Once an order has been shipped, cancellation may not be available.

If the customer receives the product and wants to return it, the request will be handled according to our Return, Replacement & Refund Policy.

7. Contact Us

For cancellation-related questions or requests, contact:

Business Name: ClothAura
Business Address: 99, 1st Floor, Bhagyodaya Industries, New Ring Road, Surat – 395006, Gujarat, India
Email: Support@clothaura.com
Phone: +91 74287 30894
Support Hours: 9:00 AM to 6:00 PM, All Days

For more information, please also refer to our Shipping Policy, Return, Replacement & Refund Policy, Privacy Policy and Terms & Conditions.

Last updated: 08 Sep 2026. For order-specific help, use the Contact Us page and include your order or transaction reference.