Refund & Return Policy

Return, Replacement & Refund Policy

Last Updated: 08 September 2026

At ClothAura, we want our customers to receive their ordered products in proper condition. This policy explains the conditions and process for returns, replacements and refunds.

1. Return Eligibility

A return may be requested if:

The product received is damaged.
The product received is defective.
The wrong product or wrong size is delivered.
The product received is significantly different from the product ordered.

The product must be unused, unworn and in its original condition, with the original tags and packaging intact, wherever applicable.

Products that have been washed, altered, damaged after delivery or used may not be eligible for return or replacement.

2. Return Request Period

Customers should contact us within 15 days of receiving the order if they wish to request a return or replacement.

To help us review the request, customers may be asked to provide:

Order number
Product details
Reason for the return or replacement
Clear photographs or videos of the product, where required
3. Replacement

If you receive a damaged, defective or incorrect product, ClothAura may offer a replacement, subject to product availability.

If the same product is unavailable, we may provide another appropriate resolution, which may include a refund where applicable.

Replacement requests are subject to verification of the reported issue and the condition of the returned product.

4. Refunds

If a refund is approved, the refund amount will depend on the applicable order and return circumstances.

For prepaid orders, approved refunds will generally be processed through the original payment method or another appropriate payment method where applicable.

For Cash on Delivery orders, customers may be asked to provide valid bank or UPI details required to process an approved refund.

Refund processing time may vary depending on the payment method or financial institution.

5. Return Shipping

For products that are damaged, defective or incorrectly delivered, ClothAura will determine the appropriate return or shipping arrangement after reviewing the request.

For other return requests, return eligibility and any applicable shipping charges will depend on the conditions stated on the website at the time of purchase.

6. Non-Returnable Situations

A return or replacement may not be accepted if:

The product has been worn or used.
The product has been washed.
The product has been altered or damaged by the customer.
Original tags or packaging are missing, where applicable.
The return request is made after the 15-day return period.
The issue is caused by normal wear and tear or improper use.
7. Size-Related Returns

Size-related returns or replacements are subject to the applicable return conditions mentioned on the website or at the time of purchase.

Customers should check the available size information before placing an order.

8. How to Request a Return or Replacement

To request a return or replacement, contact us using the details below:

Business Name: ClothAura
Email: Support@clothaura.com
Phone: +91 74287 30894
Support Hours: 9:00 AM to 6:00 PM, All Days

Please provide your order number and details of the issue so our support team can review your request.

9. Order Cancellation

Order cancellations are handled according to our Cancellation Policy.

If an order has already been shipped or processed beyond the cancellation stage, cancellation may no longer be possible.

10. Policy Updates

ClothAura may update this Return, Replacement & Refund Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

11. Contact Us

For questions regarding returns, replacements or refunds, you can contact us:

ClothAura
99, 1st Floor, Bhagyodaya Industries,
New Ring Road, Surat – 395006, Gujarat, India

Email: Support@clothaura.com
Phone: +91 74287 30894
Support Hours: 9:00 AM to 6:00 PM, All Days