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FREE DELIVERY SHOWN AT CHECKOUT    -    ELIGIBLE BUNDLE OFFERS APPLY IN CART    -    REVIEW FINAL TOTAL BEFORE PAYMENT FREE DELIVERY SHOWN AT CHECKOUT    -    ELIGIBLE BUNDLE OFFERS APPLY IN CART    -    REVIEW FINAL TOTAL BEFORE PAYMENT FREE DELIVERY SHOWN AT CHECKOUT    -    ELIGIBLE BUNDLE OFFERS APPLY IN CART    -    REVIEW FINAL TOTAL BEFORE PAYMENT FREE DELIVERY SHOWN AT CHECKOUT    -    ELIGIBLE BUNDLE OFFERS APPLY IN CART    -    REVIEW FINAL TOTAL BEFORE PAYMENT FREE DELIVERY SHOWN AT CHECKOUT    -    ELIGIBLE BUNDLE OFFERS APPLY IN CART    -    REVIEW FINAL TOTAL BEFORE PAYMENT FREE DELIVERY SHOWN AT CHECKOUT    -    ELIGIBLE BUNDLE OFFERS APPLY IN CART    -    REVIEW FINAL TOTAL BEFORE PAYMENT
Cloth Aura
Shipping Policy
Cloth Aura policies and customer support information

Shipping Policy

Shipping Policy

Last Updated: 08 September 2026

At ClothAura, we aim to process and deliver customer orders as efficiently as possible. This Shipping Policy explains how orders are processed and delivered when you purchase products from clothaura.shop.

1. Order Processing

Orders are processed after the order has been successfully placed and the required order information has been received.

We make reasonable efforts to process orders promptly. Processing time may vary depending on product availability, order verification and other operational factors.

2. Delivery Time

Delivery time may vary depending on the delivery location, courier service, product availability and other circumstances.

The estimated delivery information, where available, will be provided during the ordering or checkout process.

Unexpected delays may occur due to circumstances such as courier delays, weather conditions, public holidays, transportation issues or other events beyond our reasonable control.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

Full name
House/Flat/Building details
Street/Area
City
State
PIN code
Valid phone number

ClothAura is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

4. Shipping Charges

Any applicable shipping charges will be clearly displayed during the ordering or checkout process before the order is completed.

If free shipping is available for a particular order or promotion, the applicable conditions will be clearly mentioned on the website.

5. Order Tracking

Where tracking is available, customers may receive tracking information after the order has been shipped.

Customers can use the provided tracking information to check the status of their shipment.

6. Delivery Attempts

The courier partner may make delivery attempts at the address provided by the customer.

Customers should ensure that the provided phone number is reachable and that someone is available to receive the order where required.

If an order cannot be delivered because of an incorrect address, unreachable customer, refusal to accept the shipment or repeated failed delivery attempts, the order may be returned to ClothAura.

7. Delayed or Undelivered Orders

If an order is delayed or does not arrive within the expected delivery period, customers can contact our support team with their order number.

We will review the shipment status and assist with the available resolution.

8. Damaged Package

If the package appears damaged at the time of delivery, customers should contact ClothAura as soon as possible and provide the order details and photographs or videos of the package/product where required.

Any replacement or refund will be handled according to our Return, Replacement & Refund Policy.

9. Cash on Delivery (COD)

ClothAura offers Cash on Delivery (COD) where available.

COD availability may depend on the delivery location and other applicable conditions displayed during checkout.

Customers placing COD orders should provide accurate contact and delivery information and be available to receive the order.

10. Contact Us

For questions regarding shipping or delivery, contact us:

Business Name: ClothAura
Business Address: 99, 1st Floor, Bhagyodaya Industries, New Ring Road, Surat – 395006, Gujarat, India
Email: Support@clothaura.com
Phone: +91 74287 30894
Support Hours: 9:00 AM to 6:00 PM, All Days

For more information, please also refer to our Return, Replacement & Refund Policy, Cancellation Policy, Privacy Policy and Terms & Conditions.

Last updated: 08 Sep 2026. For order-specific help, use the Contact Us page and include your order or transaction reference.