Privacy Policy
Privacy Policy
Last Updated: 08 September 2026
At ClothAura, we respect your privacy and are committed to protecting the personal information you provide while using our website, clothaura.shop. This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
Name
Mobile/Phone Number
Email Address
Billing and Shipping Address
Order and purchase details
Payment-related information required to process your order
Information you provide when contacting our customer support
We only collect information that is reasonably required to provide our services and process your orders.
2. How We Use Your Information
We may use the information we collect to:
Process and fulfill your orders
Arrange shipping and delivery
Provide customer support
Respond to your questions and requests
Process returns, refunds and cancellations
Send important order-related communications
Improve our website, products and customer experience
Prevent fraud, misuse or unauthorized activity
3. Payment Information
Payments may be processed through third-party payment service providers.
ClothAura does not intentionally store complete payment card details such as your full card number, CVV or other sensitive payment credentials on our website unless specifically required and handled through a secure payment service.
Payment information is processed according to the applicable policies and security practices of the payment service provider.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences and understand how visitors use our website.
You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.
5. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers when required to operate our business, such as:
Shipping and delivery partners
Payment service providers
Website hosting and technology service providers
Customer support or operational service providers
Information is shared only when reasonably necessary to provide the requested service, process an order or operate our website.
6. Data Security
We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, website functionality or other business operations.
These third parties may process information according to their own privacy policies and applicable terms.
8. Your Choices and Rights
You may contact us to:
Ask about personal information associated with your orders
Request correction of inaccurate information
Ask questions about how your information is used
Request assistance regarding your personal information, where applicable
Some information may need to be retained when required for order records, legal, accounting or other legitimate business purposes.
9. Children's Privacy
ClothAura does not knowingly collect personal information from children for purposes that are prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices or applicable requirements.
Any changes will be posted on this page with an updated Last Updated date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, you can contact us:
Business Name: ClothAura
Website: clothaura.shop
Business Address: 99, 1st Floor, Bhagyodaya Industries, New Ring Road, Surat – 395006, Gujarat, India
Email: Support@clothaura.com
Phone: +91 74287 30894
Support Hours: 9:00 AM to 6:00 PM, All Days