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FREE DELIVERY SHOWN AT CHECKOUT    -    ELIGIBLE BUNDLE OFFERS APPLY IN CART    -    REVIEW FINAL TOTAL BEFORE PAYMENT FREE DELIVERY SHOWN AT CHECKOUT    -    ELIGIBLE BUNDLE OFFERS APPLY IN CART    -    REVIEW FINAL TOTAL BEFORE PAYMENT FREE DELIVERY SHOWN AT CHECKOUT    -    ELIGIBLE BUNDLE OFFERS APPLY IN CART    -    REVIEW FINAL TOTAL BEFORE PAYMENT FREE DELIVERY SHOWN AT CHECKOUT    -    ELIGIBLE BUNDLE OFFERS APPLY IN CART    -    REVIEW FINAL TOTAL BEFORE PAYMENT FREE DELIVERY SHOWN AT CHECKOUT    -    ELIGIBLE BUNDLE OFFERS APPLY IN CART    -    REVIEW FINAL TOTAL BEFORE PAYMENT FREE DELIVERY SHOWN AT CHECKOUT    -    ELIGIBLE BUNDLE OFFERS APPLY IN CART    -    REVIEW FINAL TOTAL BEFORE PAYMENT
Cloth Aura
FAQ
Cloth Aura policies and customer support information

FAQ

Frequently Asked Questions (FAQ)

Last Updated: 08 September 2026

1. What is ClothAura?

ClothAura is an online fashion store offering clothing products such as shirts, T-shirts, oversized T-shirts and other fashion essentials.

2. What payment methods do you accept?

We currently accept:

UPI
Cash on Delivery (COD)

Available payment options may depend on the delivery location and the options shown during checkout.

3. Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available for eligible orders and delivery locations. COD availability will be shown during checkout where applicable.

4. How can I place an order?

Select the product you want to purchase, choose the required size or available options, add the product to your cart and complete the checkout process by providing your correct delivery and contact information.

5. How long will my order take to arrive?

Delivery time may vary depending on your location, product availability and courier service. The estimated delivery information, where available, will be shown during the ordering or checkout process.

6. Can I track my order?

Yes, where tracking is available, tracking information may be provided after your order has been shipped.

7. Can I cancel my order?

Yes. You can request cancellation before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible.

For complete details, please refer to our Cancellation Policy.

8. Do you accept returns?

Yes. Eligible products can be returned according to our Return, Replacement & Refund Policy.

Customers should contact us within 15 days of receiving the order for an eligible return or replacement request.

9. Can I request a replacement?

Yes. If you receive a damaged, defective or incorrect product, you may request a replacement, subject to verification and product availability.

10. What products are eligible for return?

Eligible products should generally be unused, unworn and in their original condition, with original tags and packaging intact wherever applicable.

Products that have been worn, washed, altered or damaged by the customer may not be eligible for return or replacement.

11. What if I receive a damaged or wrong product?

Please contact us as soon as possible with your order number and relevant photographs or videos of the product/package where required. Our support team will review the request and assist according to our Return, Replacement & Refund Policy.

12. How will I receive my refund?

For approved refunds on prepaid orders, the refund will generally be processed through the applicable payment method.

For COD orders, customers may be asked to provide valid bank or UPI details for processing an approved refund.

13. How long does a refund take?

Refund processing time may vary depending on the payment method and financial institution.

14. What if my UPI payment is deducted but my order is not confirmed?

If the amount has been deducted but the order payment is not confirmed, please contact our support team with your order and payment details. We will review the payment status and assist you.

15. What if my order is delayed?

Delivery may sometimes be delayed due to courier issues, weather, public holidays, transportation problems or other circumstances.

If your order is delayed beyond the expected delivery period, contact our support team with your order number.

16. What information should I provide while placing an order?

Please provide accurate:

Full name
Mobile number
Email address
Complete shipping address
City
State
PIN code

Accurate information helps ensure successful delivery.

17. How can I contact ClothAura?

You can contact us using the following details:

Business Name: ClothAura
Business Address: 99, 1st Floor, Bhagyodaya Industries, New Ring Road, Surat – 395006, Gujarat, India
Email: Support@clothaura.com
Phone: +91 74287 30894
Support Hours: 9:00 AM to 6:00 PM, Monday to Saturday

18. Where can I find your policies?

You can find detailed information in our:

Shipping Policy
Return, Replacement & Refund Policy
Cancellation Policy
Payment Policy
Privacy Policy
Terms & Conditions

Last updated: 08 Sep 2026. For order-specific help, use the Contact Us page and include your order or transaction reference.