Payment Policy

Last Updated: 08 September 2026

At ClothAura, we provide convenient payment options for customers placing orders through clothaura.shop. This Payment Policy explains the payment methods and related terms applicable to orders placed on our website.

1. Available Payment Methods

ClothAura currently accepts the following payment methods:

UPI
Cash on Delivery (COD)

Available payment options may depend on the delivery location and the options displayed during checkout.

2. UPI Payments

Customers can pay for their orders using the UPI payment option available during checkout.

Customers should complete the payment using the payment instructions provided on the website.

An order will be processed after the payment status is successfully confirmed.

3. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and delivery locations.

For COD orders, payment is collected at the time of delivery according to the applicable order amount.

Customers should provide an accurate and reachable phone number and delivery address when placing a COD order.

4. Payment Confirmation

After placing an order, customers may receive an order confirmation through the contact details provided during checkout.

For UPI orders, the order may remain pending until the payment is successfully verified.

If an amount has been deducted from the customer's account but the order payment is not confirmed, the customer should contact our support team with the relevant order and payment details.

5. Failed or Unsuccessful Payments

If a UPI payment fails or is not successfully confirmed, customers may need to retry the payment or contact our support team for assistance.

Customers should not make repeated payments without checking the payment status where the first payment may already have been completed.

6. Refunds

If a refund is approved, it will be processed according to our Return, Replacement & Refund Policy.

For prepaid UPI orders, the refund may be processed through the applicable payment method or another appropriate method where required.

For COD orders, customers may be asked to provide valid bank or UPI details for an approved refund.

Refund processing time may vary depending on the payment method and financial institution.

7. Order Cancellation

Payment-related cancellations are subject to our Cancellation Policy.

If a prepaid order is successfully cancelled before shipment, any applicable refund will be processed according to our refund policy.

8. Payment Security

Customers should ensure that they use their own valid payment account or authorized payment method when placing an order.

Customers should not share their UPI PIN, OTP, card PIN or other confidential payment credentials with anyone, including ClothAura representatives.

9. Contact Us

For payment-related questions or assistance, contact us:

Business Name: ClothAura
Business Address: 99, 1st Floor, Bhagyodaya Industries, New Ring Road, Surat – 395006, Gujarat, India
Email: Support@clothaura.com
Phone: +91 74287 30894
Support Hours: 9:00 AM to 6:00 PM, All Days

For more information, please also refer to our Cancellation Policy, Return, Replacement & Refund Policy, Shipping Policy, Privacy Policy and Terms & Conditions.

Last updated: 08 Sep 2026. For order-specific help, use the Contact Us page and include your order or transaction reference.